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No. Your monthly fee covers our services—monitoring, maintenance, and support—not the cost of new equipment or software. Any new purchases are separate, but we’ll help you find the right solutions at the best value.

You can contact us by phone, email, or through our online ticket system. We respond promptly and keep communication straightforward.

No. You maintain full decision-making authority. We handle the technical work, but you choose how involved you want to be and make the final calls on policies or changes.

Any outside access carries some risk, but we follow strict security protocols and use industry-standard protections. Our approach reduces your overall exposure compared to managing everything internally without specialized expertise.

Not if it’s not necessary. We work with what you have unless something is outdated or poses a security risk. In that case, we’ll recommend practical upgrades or updates.

You set your level of involvement. Some clients prefer regular input, others let us handle everything behind the scenes. We provide periodic reviews so you always know what’s happening without needing to manage daily IT tasks yourself.